Chad Pollack met me at the door, provided me with a Jag SUV loaner, and delivered my Range Rover to my house 2 hours away. He explained what was entailed in my service in detail and provided me with an emailed break down of parts and labor upon request. Chad is the consummate professional, friendly and 100% accessible by text. Well worth the commute!
I bought an old school 2000 Discovery Series II that had been sitting for awhile so naturally it needed some TLC. At first, I tried to go to a more "budget-friendly" repair shop because you always hear that the dealership is going to be way more expensive. That ended up not being true in the long run and even if it had been, the customer service alone would have made it worth the extra cost. The "budget friendly" repair shop would take days to call me back, struggled to explain why certain things needed to be replaced, and basically my SES light would come on every time I left their parking lot. Once I finally decided to "bite the bullet" and take it to the dealership, I was wondering why I ever took it somewhere else to begin with. The receptionist was very friendly and took the time to explain how the process works BEFORE I brought my car in. I ended up having my car towed in and as soon as they received it, I had a phone call telling me an approximate time frame and they actually listened to everything I had to say about how the car was driving and what the issues were. I worked with Garrett throughout the entire process and he was awesome. He left me a very detailed message with what needed to be done, the cost, and how long it should take. He also took the time to explain WHY and what those parts do. I also rarely ever had to call him when I got off work to get an update after they started the repairs. I would turn my phone on and there was a message waiting for me to tell me where they were in the process and how it was going. My whole experience was really easy and beyond what I expect from a repair shop.
The absolute best service! Everyone is so nice and they provide exceptional quality service! I have never received this level of customer service anywhere before, it makes such a difference when the service department really cares!
Experience is always great. Everyone is pleasant and attentive. Always goes perfect. Thanks.
Got car in quickly and found problem, then got it taken care of promptly and got me back on road. Outstanding experience with service representative and technician.